All articles published in the journal are peer-reviewed. The current acceptance rate for articles in e-Service Journal is 17%.

The review process is a double-blind process for all articles. In other words, reviewers' names are not revealed to the authors of a paper and authors' names are not revealed to the reviewers. Per standard practice, the senior editor assigned to handle a paper knows the identity of the authors and the reviewers.

Research articles undergo a complete review process while practice articles, outlook articles, reviews and responses undergo an abbreviated review process.

Complete Review Process: Each research article submitted to the journal is assigned to a senior editor (SE) who first screens it for suitability and fit with the journal. After the initial screening, the SE selects two associate editors (AEs) who review the paper and make recommendations to the SE, who then makes the final decision on an article. If needed, additional AEs may be invited to participate in the review process. (A copy of the review form is available in Word format, as an indication of the criteria by which papers are reviewed.) The entire review process is conducted electronically.

The AEs for a specific paper are chosen for their expertise in the topic or the methodology of the paper. On rare occasions, a reviewer from outside the editorial board may be asked to serve. The initial review process for a first-time submission typically lasts about three months. Subsequent cycles are generally shorter. Revised manuscripts are reviewed either by all the original reviewers or a subset, depending upon the SE's recommendation. All correspondence is sent only to the first author of a paper. It is the responsibility of the first author to communicate with the other authors.

Abbreviated Review Process: Practice articles, outlook articles, reviews and responses are reviewed only by one or two members of the editorial board. Practice and outlook articles are handled by the senior editor specializing in that area, and reviewed by that SE and one AE. Reviews and responses are handled by the editor-in-chief in conjunction with a senior editor (and occasionally an AE). The abbreviated review cycle for a first-time submission lasts approximately two months. Subsequent cycles, if required, are typically shorter. All correspondence is sent only to the first author of a paper. It is the responsibility of the first author to communicate with the other authors.