Research articles published in the e-Service Journal may be of an empirical or conceptual nature. They may focus on any one or more of these broad areas:

• Individuals: as consumers, users, designers and managers of electronic services.

• Private Sector: as providers, users and disseminators of e-services.

• Public Sector: as users, providers, policy makers and regulators of e-services and,

• Society: as the collective force that impacts and is impacted by e-services.

Applied articles published in the e-Service Journal will fall in one of two categories:

• Practice articles are papers that describe or analyze organizations, communities, systems, and events that are related to the broad realm of e-business and e-government.

• Outlook articles are intended to be updates of new developments, analyses of emerging trends, overviews of market segments, and challenges to conventional wisdom.

In addition, the journal will publish:

• Reviews: of literature, websites, books, software, or systems related to e-service; and

• Responses: to articles published in the journal, along with author replies to the responses.