Volume 7, Number 2 (Winter 2011)

Special Issue: Current Perspectives on Services Research

EDITORS’ COLUMN

“Editors’ Column”

Tom Stafford

RESEARCH ARTICLES

“Rewarding Participation in Service Value Networks”

Tobias Conte, Benjamin Blau, Gerhard Satzger, Clemens van Dinther and Christopher Weinhardt

“Service Oriented Architecture as a Dynamic Enabler of Customer Prioritization”

Lakshman Mahadevan and William J. Kettinger

“TESTQUAL: Conceptualizing Software Testing as a Service”

Yang Yang, Colin Onita, Xinhui Zhang and Jasbir Dhaliwal

"ICT, Multi-channels and the Changing Line of Visibility: An Empirical Study"

Mary Tate and David Johnstone